Consumer Complaint Process

Town North Bank, N.A. is a nationally chartered financial institution and by federal law is subject to regulatory oversight by the Office of the Comptroller of the Currency.  Town North Bank, N.A. also engages in the business of selling travelers check as an agent for American Express Company, which company is licensed under federal laws and as issuer and seller is subject to regulatory oversight.  And consumer wishing to file a complaint against Town North Bank, N.A. should contact the Office of the Comptroller of the Currency through one of the means indicated below:

Office of the Comptroller of the Currency

Customer Assistance Unit
1301 McKinney Street, Suite 3450
Houston, TX 77010

Phone: (800) 613-6743

Fax: 713-336-4301

E-mail: customer.assistance@occ.treas.gov

Website: www.occ.treas.gov